Membership FAQ

Membership FAQ

• How do I know when it's time to renew my subscription?

  Renewal notices (paper and/or email) are sent out starting 2 months prior to your expiration date. You can also see your membership expiration date by logging into “My Account” on the PAS website and clicking on your membership card.

• How do I get my new membership card?

  PAS does not provide physical membership cards. However, if you wish to download your card for display on a smart device, or print out your own copy, please go to “My Account” on the PAS website and click on “View Member Card” on the right side of the page. (Link is below the sample card graphic.)

• How do I find my Member ID number?

  PAS no longer tracks Member ID numbers and there are no longer any forms that would require this information.

• Do I need to notify PAS when my address changes?

  YES. For members in the USA, even if you file a forwarding order with the U.S. Postal Service, publications will not be forwarded to you, because they are not sent at the First-class rate. For all other members, the policies and procedures of the postal services in all other countries are extremely varied. Therefore, if you notify PAS when your address changes, this decreases the chances of missing publications.

  You can updated your address online by logging into “My Account” on the PAS website. You may also notify us of an address change by sending an email to membership@pas.org, or calling 317-974-4488, M-F, 9am to 5pm Eastern.

• Can I change my chapter affiliation?

  Yes. If you would like to be associated with a chapter other than the one that you are automatically assigned to (based on your address), you can change that in your online account. This is especially beneficial to students who may be attending university in a chapter other than their home address, or if you live a place without an active chapter, but close to an active one. You may also request a chapter change by sending an email to membership@pas.org, or calling 317-974-4488, M-F, 9am to 5pm Eastern.

• Whom should I contact if a copy of Percussive Notes arrives damaged?

  Our magazines are in excellent condition when they are handed off to the Postal Service for mailing. Unfortunately, once they are in the mail system, PAS has no control over how the magazines are handled (or mishandled). Please file a complaint with your local Post Office about the poor condition in which your magazines are being delivered.

• If my magazine is damaged or undelivered, can I get another copy?

  Yes. You will need to file a claim within two months of the publication date. Email membership@pas.org in order to claim a damaged/missing issue.

• I just paid for my subscription online, but I still can’t access the PAS network, publications, etc.. What else do I need to do?

  Sometimes there is a delay in the updating of an expired or new membership, once the payment has been processed. This delay can last from a few minutes, up to the start of the next business day. If your access hasn’t been granted by the start of the next business day, please email membership@pas.org to notify us.

• I forgot my password and requested to reset it through the online form, but have not received an email. How long should this take?

  Usually the system responds very quickly. However, server-related delays do happen. If you find yourself waiting for more than an hour, please email membership@pas.org to request to have your password reset.

• How do I change my membership type?

  If you are approaching the time to renew your membership and you wish to change membership type for the next year (VIP to All Access, All Access to Individual Friend, etc.), you can just select the new type of membership you want as you go through the online renewal form.

• Can I change my membership type in the middle of my subscription year?

  Yes, but there are certain guidelines. No refunds are available for memberships, so if you want to switch from All Access to VIP, for example, you can, but there will be no refund for the difference in subscription costs.

  If you wish to upgrade your membership, from VIP to All Access for example, you will need to pay the difference ($60 in this case). You will also be responsible for any additional shipping costs for sending you back issues that are part of your subscription year, should that apply to your situation. You may also choose to forego the rest of your current subscription year and start anew when paying for an upgraded membership.

• How much do memberships cost?

  Full details on our membership options, benefits, and costs can be found here: https://www.pas.org/membership/individual-group

  • Individual Membership Types
  • VIP - $60/year
  • All Access - $120/year ($145 outside of the US, Mexico, or Canada)
  • All Access Senior (age 65+) – $80/year ($105 outside of the US, Mexico, or Canada)
  • All Access Friend - $250/year
  • International - $20/year (must live outside of the United States)
  • Group Memberships - $250/year
  • Library Subscriptions - $250/year ($275 outside of the US, Mexico, or Canada)
  • Corporate Sponsorships
  • Benefactor - $2400/year
  • Patron - $1300/year
  • Partner - $750/year
  • Supporter - $500/year